Knowledge base

• The Dyrt PRO

  Black Friday / Cyber Monday Promotion

  • Do I have to give my credit card to get 6 months free?
  • I just missed out on the 6 months free, can I still get it?
  • Can I get 6 months free if I'm still in a 7 day free trial?
  • Will I automatically be charged at the end of the 6 free months?
  • What will the price be to continue after the promotion ends?
  • Do I have to buy 6 months to get 6 months free?

  See all 8 articles

  PRO

  • What is The Dyrt PRO?
  • Why can't I see all the campground photos while offline?
  • How do I search for campgrounds while I'm offline?
  • Can I review a campground while I'm offline?
  • How do I sign in to The Dyrt to access offline features if I'm offline?
  • How large of a map area can I download? I would like to download the entire US.

  See all 13 articles

  Subscription and Billing

  • How do I cancel my PRO free trial before my paid subscription begins?
  • Why am I not showing up as PRO?
  • Does the PRO subscription work with Family Sharing?
  • What should I do if I'm having problems signing in to my The Dyrt PRO account?
  • How long is my PRO subscription?
  • Can I get a refund for my PRO subscription?

  See all 12 articles

• Trip Planner

  Trip Planner

  • What is Trip Planner?
  • What is the cost for Trip Planner?
  • How many campgrounds are in Trip Planner?
  • Can I print out my map?
  • Can I share my trip with others?
  • Can I reserve all the campgrounds on my trip on The Dyrt?

  See all 20 articles

• Campers

  About The Dyrt

  • Does The Dyrt have an app?
  • Can I write for The Dyrt Magazine?
  • What is The Dyrt Deals Collective?
  • I love dogs! Do you have special page on The Dyrt just for dogs?
  • What is a Dyrt Ranger?
  • What does it mean when a listing is "verified"?

  Campground Reviews

  • How do I review a campground?
  • When do the camping contests begin?
  • What are camping contests?
  • I made a mistake! How do I edit my campground review?
  • I just camped at a campground I visited last year. Should I do a new review or edit my old one?
  • I'm an RVer. How do I search for RV sites on The Dyrt?

  Incorrect or Missing Campground Information

  • A campground is missing. How do I add it to The Dyrt for review?
  • I see a campground with incorrect information, how do I fix it?
  • Why are there no amenities or details on certain campground pages?

  Technical Issues

  • I'm experiencing problems with the app, who can help me?
  • I'm experiencing problems on the website, who can help me?

  Booking Campgrounds on The Dyrt

  • What is The Dyrt's cancellation policy?
  • Where can I find my booking information?
  • How do I check the status of my campground request?
  • What if I need to modify or cancel my reservation?
  • Am I able to request a specific campsite at a campground?
  • When is my credit card charged?

  See all 11 articles

  My Account

  • How do I change my password?
  • How do I update or change my credit card information?
  • How do I change my profile image?
  • How do I deactivate my account?

• Reservations for Camping

  Making Reservations on The Dyrt

  • Why can't I make reservations on The Dyrt?

• Campground Partners

  What is The Dyrt?

  • Do you have "The Dyrt" stickers I can put at my campground?
  • Does The Dyrt have a "Book Now" button I can use on my website?
  • Is The Dyrt responsible for content posted by its users?

  My Campground

  • How do I claim my campground listing on The Dyrt?
  • Does it cost anything to claim my campground on The Dyrt?
  • Can I see how many people have viewed my campground listing?
  • Can I add information about my campground?
  • Can campers see availability for my campground?
  • Can I respond to reviews of my campground on The Dyrt?

  See all 7 articles

  Campground Bookings

  • What about taxes?
  • Can campers book my campground on The Dyrt?
  • How do reservations on The Dyrt work?
  • What if I want to keep my campground updated on The Dyrt but don't want to set up bookings?
  • Does it cost anything to transact bookings on The Dyrt?
  • I manage multiple campgrounds. Can I accept bookings for all of them on The Dyrt?

  See all 11 articles

  Payments

  • How do I get paid from The Dyrt?
  • How do I update my bank account info?

  Manager Portal

  • How do I find help with Stripe?
  • I won't have access to email for a bit. Can I pause the "request to book" feature?
  • Where can I view my total earnings from The Dyrt?

• Map Layers

  Access

  • Can I use more than one layer at once?
  • Is all camping that I find in the Map Layers free?
  • How can Map Layers help me find camping options?
  • What map layers does The Dyrt PRO have?
  • How do I use Map Layers to find free camping?

• Discount Codes

  Support

  • Where do I enter my discount code?
  • Can I use more than one discount code?
  • Will I get the same discount next year if I renew?
  • How long does my discount code last?
  • What if my discount code doesn’t work?
  • How do I use my discount code?

• Badges, Levels, and Forums

  Badges and Levels

  • What are the different levels and how do I level up?
  • What are the different badges I can earn?
  • How can I suggest a new badge?
  • What do I get for leveling up?
  • Do my contributions made before the new badges launch count?
  • Why did I only get one contribution for multiple edits to a campground?

  See all 10 articles

  Forums

  • How can I unsubscribe from emails from The Dyrt forums?
  • Where can I suggest a new category for the forums?
  • Who moderates the forums?
  • How do I find the forums?
  • Why was my post removed by a moderator?
  • How are categories organized in the forums?

  See all 16 articles

• T-Mobile Tuesdays

  Support

  • T-Mobile Tuesdays: What is the discount offer?
  • T-Mobile Tuesdays: How long does the promotion last?
  • T-Mobile Tuesdays: Using The Dyrt for new PRO members
  • T-Mobile Tuesdays: How to Cancel
  • T-Mobile Tuesdays: Welcome to The Dyrt PRO - General Information
  • T-Mobile Tuesdays: How to reset your password