First, make sure you have the latest version of the app installed and that your memory isn't near maximum capacity.
If an issue persists, please reach out to firstname.lastname@example.org with a description of the issue. Please include as much information as possible so that we can help you troubleshoot.
Make sure to include your app version and phone information, such as device type and current operating system. We will troubleshoot and deploy bug fixes as quick as possible.